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White Glove Service

Performance measurement is key to ensuring white glove services are being used and living up to our potential and value.
Prepare for the worst-case scenario. This allows us to plan for every possibility and keep customers happy.

What About Liability and Damage Guarantees?
Speaking of liability, we also have major implications for reducing liability and damages incurred during a shipment’s normal last-mile delivery. We very concert about good quality products and packing can reduce risks associated with the delivery of such products through the right glove services. 

Delivery Service and Reverse Logistics
White glove service also lends itself better, more effective reverse logistics operations. Since fewer returns come in, IDP Cargo can identify malfunctioning products and other problems faster, saving time in both the factory and warehouse simultaneously. Thus, white glove services also drive the costs of managing returns and reverse logistics down.

It’s Service Before, During and After Delivery
IDP Cargo also builds on traditional last-mile services. Since white glove services seek to fulfill customer experiences, including touching base with consumers after delivery to ensure their every whim and expectation is met.


VISION

IDP Cargo believes that their existences are manifesting concern for customers, employees, owners, and partners, public and help all of this component growth and achieve better prosperity, with this method:

Developing partnerships and employee potential so that they have high competitiveness through creativity and innovation.

  • Providing an easy and efficient shipping process then can reduce costs.
  • Providing a trusted, consistent, and enjoyable service experience for customers.
  • Providing business results that continue to grow for shareholders, so that they can maintain the company’s sustainability.

IDP Cargo is determined to become a globally competitive cargo & logistics company with excellent service and oriented to customer satisfaction in Indonesia.

MISSION

IDP Cargo attempt to realize the vision through three missions, that is:

Making each person be excellent continues to grow and provide benefits for themselves, family, and the environment.

  • Provide training for employees so they become more skillful, productive, creative, innovative and to learn them to work as a team
  • Establish high-value cooperation and open networks with professional partners and agents abroad.

We believe that providing an easy and efficient shipping process can reduce costs.

  • Providing innovative one-stop cargo and logistics solutions and providing convenience for customers in shipping goods.
  • Become a company that is able to create cost efficiencies for the customer

We will always create a service full of innovation, consistent, and provide added value for customers.

  • Providing global cargo services with international standards.
  • Providing services oriented towards long-term professional relationships.
  • Providing solutions for customers to build trust and comfort that exceeds their expectations.

Upholding social responsibility according to the Tri Hita Karana concept. Follow the concept there are three reasons for prosperity: humans to God relationship, human to human relationship, and human to environment relationship as a means of creating happiness.

VALUE

We are F.A.S.T 

Fairtrade

  • Our goal is to help our customers provide the best solutions and support them in a long-term partnership. Therefore we focus on customer happiness with a personal approach, that is a sincere smile, a warm greeting, providing polite service and enthusiasm for work.

Agility

  • We are your number one shipping partner. We will continue to develop better product and service experience and innovative, so customers can control the shipping of goods before, during, and after being sent by air or sea service.

Supporting local industry

  • We guarantee and ensure the best service experience for our customers. Our employees are ready to help customers to measure the volume of goods and prepare complete document procedures. And providing the best price estimates according to customer needs.

Trustworthy

  • We are fully reliable based on our customer testimonials. We offer the best service experience for handling, packing, and shipping your goods safely, and secure from the place of origin to the destination.

ENVIRONMENTAL AWARENESS

  • Help us to support our program. REDUCE – REUSE – RECYCLE. Now We Campaign for Planting a Tree!

SUSTAINABILITY AWARENESS

  • We will always create service experiences that are oriented towards customer satisfaction, with the result that supporting long-term partnerships. By continuing to develop and innovate, we believe that the company will continue to grow so that its shareholders, employees, and partners will be prosperous.

SOCIOCULTURAL APPROACH

  • We are always happy to share our culture with customers. We will be happy to invite them to come and explain our culture when they are here.

ECONOMIC APPROACH

  • IDP Cargo team will continue to contribute to small craftsman to be able to sell and market their products. We want to continue to grow and expand our services and make it easy for customers to access by opening new offices so that we can open up job opportunities and our commitment can make an impact on the surrounding society.

IDP Cargo Enterprise Strategy

Teamwork, Continuous Improvement & Innovation