IDP Cargo

IDP CARGO Company Profile

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What Exactly Are White Glove Services?

White glove services are the services offered in transportation management that go beyond the standard expectations for delivery. While a consumer may be pleased with seeing a package sitting on the front doorstep when returning home, it is at an added risk. A criminal could have stolen the package, or the package’s contents could perish. White glove services must go beyond the standard delivery in transportation management, and consumers are pushing this trend forward.

Setting Realistic Expectations in White Glove Service

Part of the problem and challenge in offering white glove services in last-mile logistics comes from setting unrealistic expectations. Shippers need to know what to expect when implementing white glove services in last-mile delivery. While part of this service still relies on the traditional definition of “white glove-wearing delivery professionals,” it must also encompass the ability to interact with drivers and consumers throughout the journey of a shipment.

Inbound Logistics, companies, and shippers looking to implement white glove services should follow these steps:

  • Define the key handling characteristics of white-glove services. This includes things like automated scanning, notifications, or alerts. It should also include touchpoints with consumers.
  • Use Metrics to Track Performance. Performance measurement is key to ensuring white glove services are being used and living up to their potential and value.
  • Prepare for the worst-case scenario. This allows shippers to plan for every possibility and keep customers happy.
  • Define liability. Although it may seem irrelevant, defining liability is key to ensuring carriers and shippers understand the terms and services set forth when using white glove services in transportation management.

VISION

IDP Cargo is determined to become a globally competitive forwarder & logistics company with excellent service and oriented to customer satisfaction in Indonesia.

MISSION

IDP Cargo attempt to realize the vision through five missions, that is:
Making each person be excellent continues to grow and provide benefits for themselves, family, and the environment.
We believe that providing an easy and efficient shipping process can reduce costs.
We will always create a service full of innovation, consistency, and provide added value for customers.


Make sustainable business for shareholder
Upholding social responsibility according to the Tri Hita Karana concept.

Following the concept, there are three reasons for prosperity: humans to God relationship, human-to-human relationship, and human to environment relationship as a means of creating happiness.


VALUE
We are F.A.S.T 


Fairtrade
Our goal is to help our customers provide the best solutions and support them in a long-term partnership. Therefore we focus on customer happiness with a personal approach, that is a sincere smile, a warm greeting, providing polite service, and enthusiasm for work.


Agility
We are your number one shipping partner. We will continue to develop better product and service experience and innovation, so customers can control the shipping of goods before, during, and after being sent by air or sea service.


Supporting local industry
We guarantee and ensure the best service experience for our customers. Our employees are ready to help customers to measure the volume of goods and prepare complete document procedures. And providing the best price estimates according to customer needs.


Trustworthy
We are fully reliable based on our customer testimonials. We offer the best service experience for handling, packing, and shipping your goods safely, and securely from the place of origin to the destination.

ENVIRONMENTAL AWARENESS
Help us to support our program. REDUCE – REUSE – RECYCLE. Now We Campaign for Planting a Tree!


SUSTAINABILITY AWARENESS
We will always create service experiences that are oriented towards customer satisfaction, with the result that supporting long-term partnerships. By continuing to develop and innovate, we believe that the company will continue to grow so that its shareholders, employees, and partners will be prosperous.


SOCIOCULTURAL APPROACH
We are always happy to share our culture with customers. We will be happy to invite them to come and explain our culture when they are here.


ECONOMIC APPROACH
IDP Cargo team will continue to contribute to small craftsmen to be able to sell and market their products. We want to continue to grow and expand our services and make it easy for customers to access by opening new offices so that we can open up job opportunities and our commitment can make an impact on the surrounding society.


IDP Cargo Enterprise Strategy

Teamwork, Continuous Improvement & Innovation

Customer Feedback

What Our Guests Say About Us

Dewi IndrianiDewi Indriani
14:42 04 May 24
tarekogetarekoge
13:18 24 Feb 24
Thank you my products reached safe and it was contain glass vases, good costumer serivce 👍👍
Mardi MorrisMardi Morris
03:54 20 Jan 24
This service was 100% 5 star!. We were personally driven around to hand pick out our beautiful forever pieces for our 20ft container. The extra services we valued was a confident Bali speaking/negotiating host, all costs were transparent, goods were of high quality and beautifully made 🙏🏻. Communication from shopping-shipping-delivery was also a 5 star service ✨. I would absolutely recommend this company to help you shop, ship and deliver your forever pieces 🌴
Aball's RizkyAball's Rizky
01:45 21 Sep 23
Jeremy FultheimJeremy Fultheim
11:26 06 Sep 23
Shipped personal goods from Indo to Aus. The team at IDP Cargo were sensational. Very clear and timely communication, excellent service, fair prices. 10/10
Antonio BravoAntonio Bravo
03:37 07 Aug 23
This is to recognize the outstanding customer service provided by IDB Cargo in helping us navigate the unknown waters of shipping a statue in a wooden crate from Bali to Singapore. This was a first time effort by us and there were so many unknown details to sort through. IDB stepped-up and helped us at every step, from helping to arrange pick-up of the crate from our hotel, to coordinating with us and our receiving agent in Singapore. IDB Cargo Bali is outstanding and will be our first choice for any other shipment in the future.
AaronAaron
03:30 18 Apr 23
IDP Cargo were excellent in helping me with shipping my container from Bali to USA.Packed it beautifully, nothing broke and I had some stone pieces I was concerned about.They are a smaller outfit that gives you very personal service.Will be using them again on my next shipment for sure!
Nathan FenechNathan Fenech
06:50 18 Jul 19
I approached Bali Shipping Cargo on my last trip to Bali May 2019 after I purchased 3 very large statues from Ubud.The process was seamless, Oka handled everything from pickup to delivery to Australia.Today they arrived at my residence. Well packed and free from damage.Very efficient and friendly service, and great communication on delivery dates and progress reports.Highly recommended.
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QUICK RESPONSE

Easy to contact 24-hour/7-day and with hearts through our Freight Consultant P Number, E-Mail or Website.

EXPERT IN FREIGHT

Easy to contact 24-hour/7-day and with hearts through our Freight Consultant P Number, E-Mail or Website.

ONE STOP SOULUTIONS

We will happy to assist you. Give us a call and let us help your business succeed!

HIGH QUALITY PACKING

Not only packing, but we do also marking and labeling to make sure your goods delivered to the right place.

NO HIDDEN COSTS

We make sure you don’t have to pay hidden fees and extra costs. And where we can’t quote for something specific, we let you know clearly on the quote.

REALTIME TRACING

You may worry about your goods isn’t? Only in one single click.

ARTICLES

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