An enthusiastic, proactive and focused professional with several years of extensive experience in Guest Relations. A highly competent and organized individual who can be trusted with even the most confidential projects. Always on task with an ability to identify key operational issues and implement corrective processes quickly for significant cost savings. Able to work independently as well as part of a team in an effort to exceed the guest expectations through the provision of excellent Management and Architecture at all times whilst ensuring the highest level of hotel and guest satisfaction while maintaining high standards in order to succeed the business.